Frost & Sullivan has conferred three awards upon Tata Communications in the Enterprise Telecom Services category at the 2012 Frost & Sullivan, India, Information and Communications Technology (ICT) Awards. Tata Communications bagged the Enterprise Data Service Provider, Hosted Contact Centre Service Provider and Third-Party Managed Services Provider Awards for the year 2011.
The Indian enterprise data market has been extremely dynamic in the last couple of years and has been witnessing tremendous growth in the small and medium enterprises (SME) sector. Tata Communications has always been a pioneer and has introduced several firsts in the market such as Ethernet services, IPv6, Multiprotocol Label Switching (MPLS), International Private Leased Circuit (IPLC), Domestic Leased Circuits (DLC) and Public Cloud services.
The Third-Party Managed Services market in India also continues to witness innovations in technology, business models and operational practices. Tata Communications offers a rich suite of managed services, which provide customers with a competitive edge. Managed IT and communications services provide them with enhanced business capabilities at very affordable costs. These services operate on their high performance network backbone, providing reliable access and excellent performance across India.
Tata Communications has led from the front in the hosted contact centre business. Innovation has been at the core of this business model. It continues to be the leader in this space, with its strong product offerings for International as well as Domestic Contact Centers, screen recording, chat channel, real-time, on-site reporting, and most importantly bringing innovation by creating a portfolio of CC applications surrounded with true cloud- based virtualization benefits for the customer. Tata Communications had the highest growth in revenues and market share amongst all service providers in 2011.
Commenting on the awards, Laurie Bowen, President, Global Enterprise Business, Tata Communications, said, “We are extremely pleased to receive these three prestigious awards. Our end-to-end solutions in the Managed Services, Enterprise Data Service and Hosted Contact Centre Service space have always been innovative and customer-focused. They are driving substantial business value for our enterprise customers and have in turn strengthened their trust in our services. Our significant investment in infrastructure and sales support has contributed to our tremendous growth and we are delighted to have an esteemed organisation such as Frost and Sullivan acknowledge and reinforce this.”
While presenting the Awards, Benoy C S, Director, Information & Communication Technologies Practice, Frost & Sullivan, South Asia and Middle East, stated, “Tata Communications has reinforced its leadership in delivering innovative products and technology solutions through its complete enterprise focus, strong global network, vertical and horizontal diversity, and long-term partnership approach.”
The recipients of the Awards were judged based on a variety of parameters like Revenues, Growth, Market Share, Product Diversity, and Vertical and Horizontal Diversity, which involved in-depth primary interviews of various industry participants and secondary research conducted by Frost & Sullivan analysts. An elite panel of jury members comprising some of the most prominent CIOs/CTOs from the industry evaluated the compiled data and incorporated the end-user perspective. Frost & Sullivan then presented the Awards to the companies that received the number one industry rank in each category.
To watch the Tata Communications’ team receiving the awards, click here