Shri Kapil Sibbal, the Union Minister of Communication and Information Technology today informed Lok Sabha in reply to a question that the Government has launched the Mobile Number Portability (MNP) service on 25.11.2010 in Haryana and on 20.1.2011 in rest of India. The number of Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) subscribers ported out and ported in after implementation of Mobile Number Portability (MNP) till 30.6.2011, License Area wise is given at Annexure 1.
Though the net ported number of mobile subscribers of BSNL is next to Reliance, yet the net ported subscribers as percentage of total mobile subscribers of BSNL is not so. The details of porting in and porting out subscribers of the various operators is given in Annexure 2.
The main reasons for porting out of subscribers from BSNL and MTNL have been reported to be network / coverage issues, tariff issues etc.
The major steps taken / being taken by BSNL and MTNL to retain the existing customers and add new customers in the competitive environment are as follows:-
(i) Forgoing porting fees from subscribers coming into BSNL network.
(ii) Circles have formed Special Cell to contact customers and address their grievances on war footing.
(iii) Mobile network is continuously optimized to improve upon the coverage and capacity.
(iv) Competitive prices for all wireless products.
(v) Wide publicity through media highlighting the advantage of availing services from BSNL namely Trusted Brand, Transparent Billing, Widest Network, competitive rates etc.
(i) Mobile network is continuously optimized to improve upon the coverage and capacity.
(ii) Taking care of its customer’s conveniences by increasing the points where customers can make payments.
(iii) Tariff rates have been reduced and made attractive.
(iv) Bundling schemes with 3G data cards have been introduced
(v) All 2G mobile connections have been made 3G enabled.
(vi) In Mumbai, MTNL has waived off MNP porting charges for customer joining to its network.
|Operator||Licence Area||No. of subscribers ported in till 30.6.2011||No. of subscribers ported out till 30.6.2011|
|7||Jammu & Kashmir||158||177|
|10||Kolkatta Telecom District||3,416||19,784|
|17||Tamil Nadu including Chennai Telecom District||25,543||57,039|
|Wireless Subscriber base & Porting status as on 30.6.2011|
|S.No.||Company||Wireless subscriber base||No of Subscribers Ported in||No of Subscribers Ported out||No of Subscribers Net Ported||Net porting as %age of wireless subscribers|
|1||Idea mobile communication||9,51,08,818||19,14,057||10,89,212||8,24,845||0.87|
|3||Bharti Airtel Ltd||16,91,86,247||23,29,405||16,78,806||6,50,599||0.38|
|4||SISTEMA SHYAM TELESERVICES LTD||1,17,25,080||19,512||15,075||4,437||0.04|
|8||Etisalat DB Telecom||13,58,535||132||9,213||-9,081||-0.67|
|9||Quardrant Televentures Ltd (Formely HFCL Ltd)||14,06,147||15,826||30,882||-15,056||-1.07|
|13||TATA Teleservices Ltd||9,09,92,684||8,12,010||11,88,717||-3,76,707||-0.41|